A clear step-by-step journey for your bag care experience, from sending photos for assessment and in-person inspection to confirming the work and receiving your bag safely.
From the first message to the day your bag is returned, we communicate transparently and choose the right care method for the actual condition of each item.
Send photos of your bag or leather goods via LINE with the issue you want to fix, such as stains, faded color, mold, sticky lining, broken zippers, or loss of shape, so our team can provide an initial assessment and recommendation.
Choose a courier or messenger service, and pack the bag carefully with protective cushioning before sending it in.
Our specialists carefully inspect the leather, lining, color, corners, hardware, and structure in detail.
We explain the recommended process, possible limitations, estimated timeline, and service cost before starting any work.
Once you confirm, our team summarizes the work and deposit amount to reserve the queue and prepare the right materials.
We carry out the planned work, such as spa cleaning, color restoration, mold treatment, sticky lining repair, reshaping, or hardware repair.
After final quality control, your bag is carefully packed and returned safely.
Answers to common questions before sending in your bag, helping you feel more confident before making a decision.
Chat with us on LINE to send photos, receive initial guidance, and ask about delivery steps. Our team will support you from the first question to the safe return of your bag.